Do you need help writing a reference?

Earlier today a friend called for advice on how to write a reference for a former employee. It isn't easy, especially since the word "former" indicates that there may have been a problem.

I've been faced with this myself, and believe me, it's much easier to stare at a blank page than to stutter into the phone when the question comes out of the blue!

Perhaps that "former employee" learned something since they left you, and will do a better job next time. Perhaps not. You have no way to know.

So while you don't want to lead a new employer astray, you don't want to sabotage that former employee's chances at a good job. (That is, unless you have good reason to think they'll do damage to the next employer.)

My advice is to mention their strong points as well as areas where they could use improvement - and say anything nice you can think of. Don't lie, but don't emphasize the negative unless you have a very good reason.

Meanwhile, remember that your letter is an important correspondence. Give it the same care that you would any other business letter. Be professional.

Every time you correspond with a customer, client, or another business person, you're imprinting an image of yourself. Re-read your letter before you send it. Make sure the sentences flow well. Don't ramble! And do check for typos.

As an added note: Many small business people write these short letters by hand. That's a personal touch that we don't see often, and it does carry a nice feel. IF you can read it! I know of at least two small businessmen who love to write letters, but have illegible handwriting.

It really doesn't do much for your credibility when people pass your letters around - making guesses at the words and trying to decipher the meaning.

If you need help writing a reference, or help with any business writing, call me! You may dread it, but writing is my fun, as well as my work.

Yours for success,
Marte